RJ Beauty Rooms delivers worldwide using a combination of UK, EU and international fulfilment locations.
Delivery times vary depending on the product, destination and where the item is currently held in stock. We aim to use the most suitable fulfilment location available for your order to provide the best possible delivery service.
The timeframes below represent our usual delivery estimates. While most orders arrive within these times, occasional delays can occur due to courier networks, customs processing, public holidays or other circumstances outside of our control.
Eligible products held in our UK warehouse are available for next business day delivery when ordered before 2pm, Monday to Friday.
Orders placed after 2pm, at weekends or on UK public holidays will normally be processed on the next business day.
Next business day delivery applies to eligible in-stock products and qualifying UK mainland addresses.
Where a different delivery timeframe applies, this will be shown on the product page or at checkout.
Eligible products held in our EU warehouse are normally delivered within:
Spain: 1–2 business days
Most other EU countries: 3–5 business days
Delivery times may vary slightly depending on the destination and local courier network.
Where an item is not being fulfilled from local UK or EU stock, our standard delivery service is typically:
5–8 business days
Most orders arrive within this timeframe, although delivery may occasionally take slightly longer due to courier delays, customs processing or other circumstances outside of our control.
Customised and made-to-order products require a short production period before dispatch.
Typical total delivery time: 8–14 business days from the date of order.
This generally consists of approximately:
Production: 3–6 business days
Delivery: approximately 5–8 business days
These times are estimates and may occasionally be slightly longer where delays occur outside of our control.
Where a more specific delivery estimate is shown on the individual product page, this should be used as the best guide for that product.
In-stock products are normally processed promptly after payment has been received.
Where next-day delivery is available, the relevant order cut-off and delivery information will be shown on the product page or at checkout.
Our fulfilment centres operate Monday to Friday during normal business hours, excluding applicable public holidays.
Some products may be fulfilled from different locations depending on stock availability and the customer's delivery destination.
If an order contains multiple products, items may occasionally be dispatched separately and arrive in more than one parcel.
Once your order has been dispatched, tracking information will normally be sent to you by email.
Tracking updates are provided by the relevant shipping carrier and may take a short time to become available after dispatch.
Please note that tracking information is controlled by the delivery provider and may occasionally update with a delay.
We offer free shipping on selected products and qualifying UK orders over £100.
Any delivery charge applicable to your order will be clearly displayed at checkout before payment is completed.
Available shipping services may vary depending on the product, destination and stock location.
Most international orders are sent using Delivered Duty Paid (DDP) services wherever available.
This generally means that import duties and taxes are prepaid as part of the shipping service and no additional customs payment is normally required when your order arrives.
This applies to most orders shipped to destinations including the European Union, United States, Canada and Australia.
However, customs regulations vary between countries and, in rare circumstances, a local customs authority, government agency or shipping carrier may apply an additional customs, clearance, handling or import charge that was not included within the original shipping service.
Where an additional charge is imposed by the destination country or carrier, this is the responsibility of the recipient.
Customs clearance procedures can also occasionally cause delivery delays which are outside of RJ Beauty Rooms' direct control.
All delivery timeframes shown on our website, at checkout and within this Shipping Policy are estimated delivery times rather than guaranteed delivery dates, unless we expressly state otherwise.
We always aim to deliver orders within the estimated timeframe, but occasional delays may occur due to circumstances such as:
If your order has gone beyond its expected delivery timeframe, please contact our customer service team and we will investigate the shipment with the relevant courier.
If you need to change your delivery address, please contact us as soon as possible.
We can normally update a delivery address before the order has been dispatched.
Once an order has been dispatched or entered the courier network, we cannot guarantee that the delivery address can be changed.
Customers are responsible for ensuring that the delivery information entered when placing an order is complete and accurate.
Some products and courier services cannot be delivered to P.O. Box addresses.
Where delivery to a P.O. Box is possible, the order may need to be sent using a postal service rather than our usual courier network.
Please contact us before ordering if you are unsure whether we can deliver a particular product to a P.O. Box address.
In the unlikely event that an item becomes unavailable after your order has been placed, we will contact you where necessary.
If we are unable to fulfil an item, we will arrange a refund for the affected product.
Where an order contains other available items, these may still be dispatched separately.
Customers are responsible for providing a complete and accurate delivery address and for responding to any reasonable delivery, customs or collection instructions issued by the courier where required.
If a parcel is returned to us because:
we will contact you to discuss the available options.
Re-delivery can normally be arranged; however, an additional shipping charge may apply. This can also apply where the original order qualified for free delivery.
If a refund is requested following a failed delivery or returned parcel, reasonable original shipping, return shipping and/or restocking costs may be deducted from the refund where applicable.
If your parcel arrives visibly damaged, please contact our customer service team as soon as possible.
Where possible, please provide clear photographs of:
Please retain the original packaging while the issue is being investigated.
We may need to raise an investigation with the relevant shipping carrier before a replacement or refund can be completed.
If your parcel appears to have been lost in transit, please contact our customer service team.
We will raise an investigation with the relevant shipping provider.
Where the carrier confirms that the parcel has been lost, we will arrange an appropriate replacement or refund.
Carrier investigations can take some time to complete, and we appreciate your patience while this process is underway.
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been dispatched can normally be cancelled, subject to the nature and production status of the product.
Once an order has been dispatched, it can no longer be cancelled and our Returns & Refund Policy will apply.
Please note that customised, personalised and made-to-order products may enter production shortly after an order is placed and may therefore be subject to different cancellation and return conditions.
Please refer to our Returns & Refund Policy for full details.
If you have any questions regarding your order, delivery or tracking information, please contact our customer service team at:
