RJ Beauty Rooms is the operator of www.rjbeautyrooms.com. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
2.1 Shipping, Processing & Delivery Time
Shipping delivery times can vary depending on the product.
Express shipping services can only be offered on certain products.
Customized and made-to-order items delivery time generally is between 10-25 business including processing and shipping times.
We ship from countries all around the world to ensure you receive your order as soon as possible. Processing time can take up to 2 days. Factors such as delayed logistics and customs clearings may have an impact on the shipping time.
Please be aware on occasion items may be delivered in separate packages.
Shipping info
We offer FREE shipping on certain products and on all UK orders over £100.
UK Express Shipping (Incl. Fast & Free service)
Generally 1-2 business days (UK mainland only)
UK Express (N.I & Scottish Highlands)
Generally 2-3 business Days
UK Standard Shipping
Generally takes 5-7 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 10 business days.
US Standard Shipping
Generally takes 3-5 business days depending on your location. Factoring in processing and shipping times, delivery time can take up to 10 business days.
EU Express Shipping
Generally takes 1-3 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 10 business days dependent on the item.
EU Standard Shipping
Generally takes 3-5 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 10 business days dependent on the item.
International Standard Shipping
Generally takes 5-10 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 15 business days dependent on the item.
2.2 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.4 P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
2.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
2.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
2.7 Failed delivery
If a delivery has been attempted and returned to us as failed the customer will be contacted. A re-delivery may be arranged at extra cost to the customer (regardless of whether the original order had free delivery incentive). Or if a refund is requested, the customer will be charged a delivery fee (regardless of whether the original order had free delivery incentive). If an order is returned to sender due to customer pickup failure before deadline or delivery failure attempts any refund will be subject to deduction fees to cover shipping and restock.
Duties & Taxes
5.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
5.2 Import Duties & Taxes
Import duties and taxes for international shipments will generally be pre-paid, with no additional fees required upon arrival in the destination country. However, please note that in some cases, depending on the shipping location and destination country’s import regulations, customs duties or clearance fees may still apply.
Any such charges, if incurred, are the responsibility of the recipient and must be paid upon delivery. RJ Beauty Rooms is not responsible for any delays or costs resulting from customs clearance procedures.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at Customerservice@RJbeautyrooms.com
